ADA-Access for All
Title II of the Americans with Disabilities Act of 1990 (ADA) prohibits discrimination against qualified individuals with disabilities by public entities in the operation of all services, programs or activities offered by the entity.
If you have a problem, complaint, or conflict related to ADA compliance, as it relates to City facilities, programs, and services, please contact the City ADA Liaison.
ADA Accommodation Request
The City of Rio Rancho Parks, Recreation and Community Services Department (PRCS) is committed to making all reasonable efforts to ensure that it’s facilities, programs and services are accessible to, and usable by, all people, including those with disabilities. If you require an accommodation or order, please complete the following form regarding your accommodation request: (Online version, PDF version).
Grievance Form and Procedures
In the event the issue cannot be resolved informally by contacting the ADA Liaison, please file a formal grievance using the Grievance Form: (Online version, PDF version).
Upon receipt of the form, the City will investigate the complaint by reviewing any and all factual information that is part of the case. Within 15 business days after receipt of the form, the City will meet with the complainant to discuss the issue and possible resolutions. All meetings, interviews, materials, and other pertinent information will be documented and accounted for by the City. A copy of the final report, including the City's determination, will be given to the grievant within 30 business days of the original grievance submission date. If a delay is expected, the City will provide notification in writing noting the reason(s) for the delay and the date by which the final report and determination can be expected.
If the grievant is not satisfied with the response and determination by the City, they have 15 business days to write a follow-up response.
The City does not retaliate against those filing a grievance and will not knowingly permit retaliation by its employees. Please let the ADA Liaison know immediately if you feel you are being retaliated against for filing a grievance.
If you are not satisfied with the results from filing a formal grievance, you may file a complaint with the appropriate agency or department of State or Federal government.
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