Report a Leak

There are various reasons water leaks can happen, some of these include: pipe ageing and deterioration, tree or plant roots growing into the pipes, or freezing pipes in the winter.Water is a precious commodity that needs to be preserved for future generations.For this reason Water Conservation practices have been put into effect to help preserve water for the future.However, just because water conservation practices are in use does not mean that leaks do not happen.Therefore, residents are encouraged to report any water leaks they find so that they can be fixed as soon as possible to help us all conserve water.

How to Report a Water Leak:

1. There are several ways to report a water leak:
a. You can call the leak line at (505) 891-5019
  • Please provide: location, type of leak, and severity of the leak. This phone number can be used Monday - Friday, 8:00 A.M - 5:00 P.M
b. If the leak you are reporting is after normal business hours, please contact our After Hours Emergency Leak line at (505) 975 - 1581.

c. Online:
2. Check the following to see if the leak has already been reported or is part of fire hydrant flushing:
a. Check our Active Water Leaks Map to see if the leak has already been reported. Water leaks that are reported appear as dark blue water droplets. Please note that only service line leaks will appear on the map.

b. Check our Fire Hydrant or Water Main break page to see if the leak is part of fire hydrant flushing, or if it is a water main break.
3. Leaks are fixed in order of priority.
a. Water main leaks first, then service line leaks, then meter can leaks.
  • Any leaks reported, with the exception of water main leaks, will have at least a 48 hour waiting period.
  • This waiting period is to allow other Utilities to spot their lines per State Law.

Types of Leaks:

Additional Information:

  • Water service lines are being replaced by the City.A portion of the water/wastewater utility rate increases that went into effect in February 2013 and are scheduled to go into effect through 2016 is being dedicated to proactively replace these lines before they fail.As the City is able to do this, the number of leaks and amount of water being lost will be reduced, and customers will experience less service disruptions.

Adobe Disclaimer: Reading the PDF documents provided on this site requires the Adobe Acrobat Reader, available for free from Adobe. Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated.