Go To Search
GovernmentServicesBusinessCome Visit
Click to Home

The Rebate Program is designed to give back to those citizens who exchange water guzzling toilets and washers for high-efficiency ones that use less water. Below are the terms and conditions for receiving these rebates.

Dick Tracy rebate.JPG

Application Process:
1. Obtain the HE Toilet Rebate Application PDF or the HE Clothes Washer Rebate Application PDF from our Department of Public Works Forms page or by clicking the link above. Please follow the instructions on how to fill out a fillable form on our Department of Public Works Forms page.

2. E-mail, Mail, or Fax the form.  Remember to include a copy of your itemized receipt with the form.

a. E-mail to: with the form name in the subject line.

b. Mail to: Attn: (Form Name)
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

c. For Example: Attn: PW-UO-04 Water Use Audit
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

d. Fax to: (505) 891-5201
i. Please include a cover page, any additional documentation, and a note on how many pages are include in the fax.

3. Once the application has been submitted allow ninety (90) days for the Utilities Operations Division to review.

4. The completed application form and attached receipt must be received no later than 90 calendar days after the purchase date.

5. Incomplete applications will not be processed.

6. Allow up to 90 business days for your completed application to be processed and receive a credit.

7. If you have any questions please call the Environmental Programs Manager at 505-896-8737.

Rebate Terms and Conditions:
1. Rebates only apply to High-Efficiency (HE) Toilets and High-Efficiency (HE) Washers.

a. Tank type HE Toilets must have an effective flush volume of 1.28 gallons or less as determined by the Environmental Protection Agency’s (EPA) WaterSense Program.
i. WaterSense labeled HE Toilets qualifying product list.

b. Flushometer type HE Toilets must have an effective flush volume of 1.28 gallons or less as rated by MaP testing.
i. Commercial Flushometer Valve/Bowl Combination qualifying product list.

c. The HE Washer must be a Tier 3 as determined by the Consortium for Energy Efficiency (CEE) on the date of the purchase.
i. HE Washer qualifying product list.

2. Applicant, at the time of purchase, must be a water utility service customer of the City of Rio Rancho with an account in their name at the service address where the fixture is installed.

3. Used or reconditioned HE Toilets or HE Washers do not qualify for a rebate.

4. Rebates do not apply to purchases for new construction and development.
a. New toilets must replace high-volume (≥ 3.0 gallon capacity) toilets in homes or businesses (built in 1996 or older).

5. Applicant is not eligible for a rebate if he or she has received a toilet or washer rebate from the City.

6. Applicant or Customer is solely responsible for HE Toilet or HE Washer installation arrangements and payment.
a. The City does not warrant, endorse, or assume liability for the quality, performance, or safety of any product or services performed by any retail outlet, plumber, contractor, or employees or agents of same, related to a purchase under this program.

7. Installations may be subject to inspection and verification. Customer agrees to allow the City of Rio Rancho to inspect the fixture at the installation address by appointment with prior notification.

8. Conversions to “Low Flow Toilets” (1.6 gallons per flush) do not qualify for a rebate.

9. Rebates are issued in the amount of $100 credit to the applicant’s water bill account for the installation address.
a. HE Toilets can receive $100 per toilet.
b. HE Washer receive only $100 credit.

10. Rebates are subject to program funding availability.
a. Applications will be processed until funds are depleted.

11. The City reserves the right, at its sole and absolute discretion and at any time, to change any or all of the Terms and Conditions for the rebate program or to cancel the rebate program without prior notice.

12. Applicant will be required to repay the rebate if any of these Terms and Conditions are found to have been false or breached.

Separation Image.png


Department of Public Works   Streets & Right-of-Way Division   Utility Operations Division
2009 Road Improvement Bond   Dirt Road Maintenance   Backflow Prevention Program
Department of Public Works FAQ   Graffiti Reporting   Children's Water Festival
Department of Public Works Forms   Pavement Maintenance   Detect and Fix Leaks
    Road Sweeping   Domestic Well Program
Engineering Division   Snow Removal   Rebates
Capital Improvement Projects (CIP)   Weeds, Litter, and Drains Maintenance   Report a Water Leak
Capital Improvement Projects (CIP) Right-of-Way Permit    
Water Use Audit Information
Design Criteria and Standard Details   Utility Services Division   Water/Wastewater Availability
Downloadable Maps   Apply for New Water/Wastewater Account   Water Waste Complaints
GIS Data Download   Bulk Fill Station   Watering Restrictions
Map Application Gallery   Change Water/Wastewter Account   Xeriscaping Information
Special Assessment District (SAD) Information   Pay Water/Wastwater Bill    
Traffic Update   Setup Automatic Bank Draft for Water/Wastewater Bill    
    Turn On Water at a Property    
Land Coordinator   Water Assistance Program    
Property Acquisition Process   Water, Wastwater, and Recycled Water Rates    

Adobe Disclaimer: Reading the PDF documents provided on this site requires the Adobe Acrobat Reader, available for free from Adobe.  Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated.

Contact Us
Ruben Archuleta
Water Conservation Technician

3200 Civic Center Circle NE
Rio Rancho, NM 87124

Ph: 505-891-5031
Fx: 505-891-5201