Go To Search
GovernmentServicesBusinessCome Visit
Click to Home

Utility Operations Division
For general questions please see our:
Department of Public Works Frequently Asked Questions (FAQ).

The Utility Operations Division is organized into three sections: Environmental Programs, Utility Operations, and Utility Systems. Through these sections, the Division is responsible for water conservation, the domestic well program, the backflow prevention program, the Industrial Pre-treatment program, rebates, water use audits, water, wastewater, and recycled water availability; operates and maintains the City water, wastewater, and recycled water systems; cross-connection prevention, and maintenance of Federal and State permits for the utility facilities.

Environmental Programs Section:
  • Manages rebates for high-efficiency toilets and high-efficiency washers.
  • Manages water conservation programs.
  • Implements water restrictions and manages water waste complaints.
  • Conducts water use audits.
  • Manages domestic well program.
  • Manages backflow prevention program.
  • Manages Industrial Pre-treatment program.

Utility Operations Section:
  • Operates and maintains the City’s water, wastewater, and recycled water systems.
  • Reports and repairs water leaks in City right-of-way.
  • Analyzes water quality information.
  • Plans water, wastewater, and recycled water public improvement projects.
  • Maintains Federal and State Permits for the Utility Facilities.

Utility Systems Section:
  • Approves water and wastewater service.
  • Locates water, wastewater, and recycled water lines.

Separation Image.png


Department of Public Works   Streets & Right-of-Way Division   Utility Operations Division
2009 Road Improvement Bond   Dirt Road Maintenance   Backflow Prevention Program
Department of Public Works FAQ   Graffiti Reporting   Children's Water Festival
Department of Public Works Forms   Pavement Maintenance   Detect and Fix Leaks
    Road Sweeping   Domestic Well Program
Engineering Division   Snow Removal   Rebates
Capital Improvement Projects (CIP)   Weeds, Litter, and Drains Maintenance   Report a Water Leak
Capital Improvement Projects (CIP) Right-of-Way Permit    
Water Use Audit Information
Design Criteria and Standard Details   Utility Services Division   Water/Wastewater Availability
Downloadable Maps   Apply for New Water/Wastewater Account   Water Waste Complaints
GIS Data Download   Bulk Fill Station   Watering Restrictions
Map Application Gallery   Change Water/Wastewter Account   Xeriscaping Information
Special Assessment District (SAD) Information   Pay Water/Wastwater Bill    
Traffic Update   Setup Automatic Bank Draft for Water/Wastewater Bill    
    Turn On Water at a Property    
Land Coordinator   Water Assistance Program    
Property Acquisition Process   Water, Wastwater, and Recycled Water Rates    

Adobe Disclaimer: Reading the PDF documents provided on this site requires the Adobe Acrobat Reader, available for free from Adobe.  Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated.

Contact Us
Larry Webb
Utility Operations Division


3200 Civic Center Circle NE
Rio Rancho, NM 87144

Ph: 505-896-8715
Fx: 505-891-5201

After-Hours Emergency / Leak Report: 505-975-1581

Monday - Friday
8 a.m. - 5 p.m.