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Utility Systems Section
The Utility Systems Section is responsible for line location of water and wastewater, as well as approval of water and wastewater service. When a new property is being built this section determines whether or not the property is close enough to tie into the City water and/or wastewater lines.

Water/Wastewater Meter Application Process:

1. Obtain the PW-UTO-02 (E) Meter Application PDF from our Department of Public Works Forms page or by clicking the link above. Please follow the instructions on how to fill out a fillable form on our Department of Public Works Forms page.

2. E-mail, Mail, or Fax the form.
a. E-mail to: with the form name in the subject line.

b. Mail to: Attn: (Form Name)
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

c. For Example: Attn: PW-UTO-03 (E) Water Use Audit
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

d. Fax to: (505) 891-5201
i. Please include a cover page, any additional documentation, and a note on how many pages are include in the fax.

3. Once the application has been submitted allow two (2) to three (3) weeks for the Utilities Operations Division to review.

4. Once the application is approved it is sent to the Utilities Service Division. There it is processed into the City’s database and a meter is assigned to the property.

5. Afterwards, you must pay any fees (Pro-Rata payment, installation fees, or new service fees) at the cashier’s cages which are located on the first floor of City Hall (3200 Civic Center Circle NE).

6. After you have paid your fees a technician will come out to the property and install the new water meter.

7. If you have any questions about the process or where a water/wastewater line is please call: (505) 891-5061 or (505) 891-5046.

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Department of Public Works   Streets & Right-of-Way Division   Utility Operations Division
2009 Road Improvement Bond   Dirt Road Maintenance   Backflow Prevention Program
Department of Public Works FAQ   Graffiti Reporting   Children's Water Festival
Department of Public Works Forms   Pavement Maintenance   Detect and Fix Leaks
    Road Sweeping   Domestic Well Program
Engineering Division   Snow Removal   Rebates
Capital Improvement Projects (CIP)   Weeds, Litter, and Drains Maintenance   Report a Water Leak
Capital Improvement Projects (CIP) Right-of-Way Permit    
Water Use Audit Information
Design Criteria and Standard Details   Utility Services Division   Water/Wastewater Availability
Downloadable Maps   Apply for New Water/Wastewater Account   Water Waste Complaints
GIS Data Download   Bulk Fill Station   Watering Restrictions
Map Application Gallery   Change Water/Wastewter Account   Xeriscaping Information
Special Assessment District (SAD) Information   Pay Water/Wastwater Bill    
Traffic Update   Setup Automatic Bank Draft for Water/Wastewater Bill    
    Turn On Water at a Property    
Land Coordinator   Water Assistance Program    
Property Acquisition Process   Water, Wastwater, and Recycled Water Rates    

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