1. There are several ways to report a water leak:
a. You can call the leak line at (505) 891-5019
Please provide: location, type of leak, and severity of the leak. This phone number can be used Monday - Friday, 8:00 A.M - 5:00 P.M
b. If the leak you are reporting is after normal business hours, please contact our After Hours Emergency Leak line at (505) 975 - 1581.
You can use the Report Rio Rancho application to report leaks
2. Check the following to see if the leak has already been reported or is part of fire hydrant flushing:
a. Check our Active Water Leaks Map to see if the leak has already been reported. Water leaks that are reported appear as dark blue water droplets. Please note that only service line leaks will appear on the map.
b. Check our Fire Hydrant or Water Main break page to see if the leak is part of fire hydrant flushing, or if it is a water main break.
3. Leaks are fixed in order of priority.
a. Water main leaks first, then service line leaks, then meter can leaks.
Any leaks reported, with the exception of water main leaks, will have at least a 48 hour waiting period.
This waiting period is to allow other Utilities to spot their lines per State Law.