Per our Utility Ordinance 51.09, any customer who wants to final their water/wastewater account should do so in writing. While we endeavor to act upon telephone or verbal orders to discontinue service, in the event of a dispute, only a written notice requesting termination of your account will be considered proof of notification.
Many customers assume that the new owner or tenant will put the service into their name accepting financial responsibility for the water service. Unfortunately, often the new resident does not do this and you continue to be financially responsible for their usage.
To ensure that this does not happen, download our printable form and return it to us.
Final Account Request Form
Returning the Form:
- Mail to:
3200 Civic Center Circle NE
Rio Rancho, NM 87144
- Fax to: 505-891-5204