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Apply for Water/Wastewater Utility Account
You will need to apply for a new water/wastewater utility account if: you have never had a water/wastewater utility account, are reactivating an account, or transferring ownership of an account.

How to Apply for Service:
1. Obtain one of the forms below according to your need or get the forms from our Utility Operations Department Forms page.Please follow the instructions on how to fill out a fillable form on our Utility Operations Department Forms page.

a. UT-UTS-01.01 (E) Residential Application PDF
i. If you live in a single family home.

b. UT-UTS-01.02 (E) Commercial Application PDF
i. If you are applying for water for a business.

2. Get a copy of your valid Driver’s license, your valid state ID, or your valid passport for your application.

3. E-mail, Mail, or Fax the form with a copy of your valid ID.

a. E-mail to: with the form name in the subject line.

b. Mail to: Attn: (Form Name)
Utility Operations Department
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

c. For Example:Attn: UT-UTS-01.01 (E) Residential Application
Utility Operations Department
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

d. Fax to: (505) 891-5204
i. Please include a cover page, any additional documentation, and a note on how many pages are include in the fax.

4. When your application and a copy of your valid ID is received and properly filled out, a Utilities Service Specialist will open your new account within twenty-four (24) hours of receiving your application.

a. If you have any questions or want to verify that the faxed application and valid ID were received please call: (505) 891-5020.

Fees and Deposits:
  • A $45 administrative fee is charged to the account when it is created, reactivated, or transferred.

  • If you are applying for a Commercial Account you will be required to pay a deposit equal to three month’s water utility charges for a like and similar customer before the account is activated.

  • A deposit may be waived if:
    • You have good credit as determined by the soft credit check.
    • You are an established customer in good standing.
      • Good standing means that your bills have been paid on time and in full for the past twelve (12) months.

  • If a deposit is charged it is held for one (1) year.After that year, if your account is in good standing the deposit is automatically refunded as a credit to your bill.

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Utilities Department   Utility Operations Division
Utilities  Department FAQ
  Backflow Prevention Program
Utilities  Department Forms
  Children's Water Festival

  Detect and Fix Leaks
 Utility Services Division

Domestic Well Program
Apply for New Water/Wastewater Account
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Bulk Fill Station

Water Use Audit Information
Change Water/Wastewter Account
   Water/Wastewater Availability
Pay Water/Wastwater Bill
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Setup Automatic Bank Draft for Water/Wastewater Bill
  Watering Restrictions
Turn On Water at a Property
  Xeriscaping Information
Water Assistance Program
Water, Wastwater, and Recycled Water Rates

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Contact Us
For Assistance

3200 Civic Center Circle NE
Rio Rancho, NM 87144

Ph: 505-891-5020
Fx: 505-891-5204

Hours of Operation:
8:00 a.m.-5:00 p.m.
Excluding Holidays

After-Hours Emergency / Leak Report: 505-975-1581