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1. Who do I call when I see a City vehicle disobeying the traffic laws?
2. Who takes care of the City vehicles?
3. What happens to decommissioned vehicles and can I buy one?
4. Where do City vehicles get their fuel?
5. Can I buy City fuel?
6. What happens to used oil, batteries, and tires from City vehicles?
7. Can I dispose of my used oil, batteries, or tires at Fleet Maintenance?

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1. Who oversees road construction in the City?
2. Where can I find current road construction delays?
3. Who oversees the construction on NM 528?
4. What are Capital Improvement Projects?
5. How do Capital Improvement Projects get approved?
6. How do Capital Improvement Projects get funded?
7. Why do Capital Improvement Projects take so long?
8. Why do we have design criteria and standard details?
9. How often do the design criteria and standard details get updated?
10. Why are residential roads being dug up near the water meter?

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1. How do I get my dirt road graded?
2. How do I get my dirt road paved?

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1. Who takes care of the flags on NM 528?
2. Which department is responsible for the flags seen around Rio Rancho?

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1. What is GIS?
2. Where can I get a map of the City?
3. Can I get a copy of one of the GIS maps?
4. Can I download City GIS data?
5. What type of GIS data is available?

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1. How do I find out what Council District I am in?
2. How do I find out about upcoming Public Meetings?
3. I received a letter indicating that the City needs my property for a project.What do I do?
4. What do I do with my 1099 for my taxes when my property has been acquired by the City?
5. What is a Fiscal Year?
6. What is a Federal Fiscal Year?
7. Who maintains the Municipal Separate Storm Sewer System (MS4)?

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1. How can I get my road swept?
2. What is pavement maintenance?
3. Who takes care of the cracks and potholes on my road?
4. Why are there cracks still visible on my road after City crews perform crack sealing?
5. How do I get snow removed from my road?

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1. Where do I apply for permits?
2. Where can I get a permit for new construction on my home?
3. Where do I go to have an inspection done on my home from recent construction?
4. Where can I get a Business License?
5. What is a CIP ROW Permit?

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1. How do I get the rebates offered by the Utilities Department?

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1. Where do I pay the traffic ticket I received from a red light camera or speed van?
2. Do the red light cameras record the intersections and accidents that may occur?
3. Why is a Mobile Speed Monitoring Unit running with no one in or around the vehicle?
4. Where can I find more information on red light cameras and mobile speed monitoring units?

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1. How can I slow down traffic on my road?
2. How do I get speed humps on my road?

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1. What is a Special Assessment District (SAD)?
2. Why does the developer not have to build the required infrastructure?
3. How am I notified that my property is in a SAD?
4. When will I be notified that my property is in a SAD?
5. What if I want some of the infrastructure improvements but not all?
6. Can I get more improvements than those proposed?
7. Why does it cost me extra money to have a SAD than someone else who already has the infrastructure?
8. How much will my assessment be?
9. When do I have to pay my assessment?
10. How long do I have to pay the assessment?
11. What is the interest rate if I decide not to pay the assessment during the cash pay period?

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1. What is a Traffic Study?
2. Do the cameras for Traffic impact and volume studies record data?
3. Can I have access to the Traffic impact and volume studies data?
4. How long do you keep the data for the Traffic impact and volume studies?
5. How often are Traffic impact and volume studies conducted?

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1. How do I report a malfunctioning (bulb out, etc.) or damaged street light?
2. How do I report a missing street sign?
3. How do I report a malfunctioning traffic signal?
4. How do I get street lights put in my neighborhood?

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1. How do I sign up for trash service?
2. Why has my trash not been picked up when I put it out?
3. Where are the landfills?
4. Do the landfills accept recycled goods?
5. How can I get a recycling bin?
6. What can I recycle?

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1. What do I do if there is sewage backing up into my house?
2. What do I do when raw sewage is running down the road?

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1. How do I find out if there is City water or City wastewater available at my property?
2. Why is the City replacing water service lines?
3. Why is my street not on the list to have its water service lines replaced?
4. Can I tie into a City water line if I have a domestic well?
5. Can I tie into a City wastewater line if I have a septic tank?

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1. How do I read my water meter?
2. How do I apply for City water?
3. How do I add someone to my water account?
4. How do I get my water turned back on?
5. How do I sign up for an Automatic Bank Draft?
6. Is there anything I need to do when my new tenants take over the water bill?
7. How do I close my water account?
8. How can I reduce my high water bills?
9. What is a Winter Quarter Average (WQA) and how is it calculated?
10. Why does the City use the December, January, and February billing cycles for the Winter Quarter Average (WQA)?
11. What if I just moved and do not have a December, January, or February billing cycle for the Winter Quarter Average (WQA)?
12. When does the Winter Quarter Average (WQA) take effect on my bill?
13. How do I get a lower Winter Quarter Average (WQA)?

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1. What are some ways that I can conserve water?
2. Where can I find information on rebates?
3. Where can I find information on xeriscaping?
4. Will the City fill up my pool for me?
5. What if I need to drain my pool?
6. What is a Water Variance?
7. How can I get a Water Variance?

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1. What do I do if there is a water leak?
2. Why has no one fixed the leak that I have reported?
3. What is the most common type of water leak?
4. Why are there more leaks in the summer than in the winter?

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1. Who takes care of the weeds and litter in my neighborhood?
2. My neighbor’s yard is full of litter and/or lots of weeds.Who takes care of that?
3. Who takes care of graffiti?