2017 Citizen Survey

The City of Rio Rancho is participating in The National Citizen Survey, a survey tool measuring eight aspects of community livability. A random sample of 2,200 Rio Rancho households will be surveyed and asked to provide feedback on the quality and usefulness of City services. 

The survey process will begin in June 2017, when those households that have been selected to participate will receive a pre-notification postcard. Between June 9 and June 16, surveys will be delivered to randomly selected households by the United States Postal Service. Residents will be able to complete the survey online via an invitation only website or they can complete and mail back their surveys using a postage paid envelope that will be provided. Results of the survey will be provided to the City in August.

By July 7, residents not part of the random sample will have the opportunity to take the survey online. A link to that survey will be available at that time. This data will not be factored into the survey results from the households randomly selected.

The National Citizen Survey is sponsored by the International City/County Management Association in cooperation with the National Research Center, Inc. (NRC). The questionnaire and survey procedure were designed based on the experience of hundreds of local governments, ranging in size from small to large. 

Scientific sampling and weighting of the responses in each city ensure accurate and reliable results. Over the past 20 years, the National Research Center has conducted more than 1,000 surveys of residents for local governments. 

The City of Rio Rancho conducted a similar survey in 2008 and 2015 to identify community strengths and weaknesses, establish benchmarks for tracking the quality of services provided to residents, and gain useful information for immediate and long-term planning.